• Have a question that is not addressed above? Please
contact us at email@example.com.
How do I become an unvelope member?
It’s simple. Click the Join button at the top of the Site
pages or on other membership information pages and fill in the
required information for “Creating an Account” using a “case
sensitive” password that you create. “Case sensitive” means
that our Site remembers that you use upper or lower case
letters in your password and then knows if the password is
input correctly each time you enter it at login. When
completed, your unvelope membership will give you full access
to all the Site’s features and member
and allow you to begin personalizing, scheduling
and sending our e-cards.
What are the requirements to view unvelope animated
Adobe Flash Player is required to view the animated e-cards on our Site. Chances are Adobe Flash Player 8.0 or higher is already installed on your computer. A variety of, but not all, handheld devices utilize Flash Player as well. If Adobe Flash Player 8.0 or higher is not installed on your computer, you can get the FREE download of the latest Adobe Flash Player by clicking on the Flash Player Icon on the bottom of our Home Page and following the simple download and installation instructions that Adobe provides. Really. You’ll be able to download Flash Player in a flash.
How long are Unvelope animated ecards?
Under one minute—most under 45
seconds. We value your time as well a that of your recipients.
What browsers do you recommend using for unvelope.com?
We recommend using the following browsers to
view our site offerings:
Safari 5.0 or later
Firefox 3.0 or later
Internet Explorer 7.0 or later
Chrome 7.0 or later
How do I ensure receipt of email notifications from
The Internet Mail System though
brilliantly devised, remains imperfect. Some mail,
unfortunately, does not reach an intended recipient due to a
variety of reasons. Junk mail, spam, parental blocks and
corporate as well as host filters/firewalls are the
predominant causes for "unviewed cards."
It is up to the "junk mail" filter your mail provider
sets up to determine what denotes "spam" for each piece of
mail sent to you. To better ensure that you receive all
future mailings from unvelope.com, we suggest that you
configure your mail provider (i.e.: aol, gmail, etc.) to
accept emails from unvelope.com. In this way, you will avoid
our mail being labelled as "spam" or "junk" mail.
To best ensure that you receive our email
notifications, please add the following email
addresses to your "email address book" and/or to your
"safe senders" list: <firstname.lastname@example.org> and
<email@example.com> If they are not added,
there's a chance that you will not receive our emails.
Instead, they will be bounced back to unvelope.com or
otherwise diverted by your "junk mail" filter.
How do I update my email address?
1. Login using the email address and
the “case sensitive” password you used to become a
2. Click on “My Account” and then go to
“Update My Account Settings.”
3. Enter your new email address in the
email section of the form.
Can you help me login to my account if I don’t recall
the password I chose?
If you can’t recall your password
information and you are already on the login page, just
enter your email address and click on the “Forgot My
Password” link. On the form that opens, enter a "new password"
in the Password field and then enter the new password again in
the "confirm password" field. Click the "submit" button. You
will then receive a confirmation email message. The new
password will not be activated until you click on the link in
the email message and follow the prompts to activate your new
Please note that we can only reset your password if your
current member email address is up-to-date. If you have
changed your email address, did not update your membership
account information or no longer have access to your old email
address, you will need to contact us at firstname.lastname@example.org
How do I pick up my Unvelope ecard?
When you have been sent an unvelope e-card,
you will receive an email telling you who sent the e-card and
providing you with two ways to choose from to view your
personalized unvelope ecard.
1. Click on the link that includes a
secure code number and go directly to your ecard.
2. Go to www.unvelope.com, click on the
“Pick up” icon at the top right of the page and type or paste
your card code into the designated space.
Either way, you will get to enjoy a very
special message created just for you.
Please note that if you have any mail
controls or spam filters, or if you have received a message
that your server is blocking mail you receive from
unvelope.com, your unvelope ecard notification email message
might have been directed to your SPAM or JUNK folder. We
suggest that you check theses folders if you have been advised
that an unvelope ecard has been sent to you and the email
notification did not arrive in your Inbox.
Can I get simple instructions explaining how to use
Yes. Everyone who visits our Site can browse
and preview our collection of animated and “still”
(non-animated) ecards. All along the way, you will be prompted
regarding “next steps” or experience a clear path to viewing,
personalizing and sending unvelopes. We’ve made the process as
easy as possible for your use.
While browsing our Site or viewing cards requires no login, in
order to personalize and send “unvelopes,” both “members” and
“free trial guests” must login with their email address and
password. Unvelope.com members have access to all our Site
features and will be able to take advantage of member benefits
. Those choosing to
try our site for free, however, have only limited Site access.
Free trial guests can browse and preview all cards, but can
only personalize and send cards listed under “FREE” cards in
our collections list.
Click on any of our "featured"unvelope
e-cards on our Home page or those listed under our
“collections” list on the left side of all our Site pages.
Browse through our ecards, preview them and choose the ones
you’d like to send as either a member or free trial guest,
noting the restrictions for the latter.
1. Preview an
• Click directly on a “Featured” card on our
Home Page or select a category from our “collections.”
Free cards are listed in the Collections list as well.
Featured cards will enlarge and play right
on our Home Page. If you click on a "collection," you will be
taken to that specific category where you can click and play
your chosen unvelope ecard in a larger viewing area.
• When the card has finished
playing—or anytime during your viewing, you can
click on the “X” (close button) in the upper right hand corner
or click off the preview area to close it and return to the
page you were on. Or you can click on “next” or “previous,” or
“login, personalize and send” and proceed to send a
sensational unvelope ecard.
the Unvelope ecard you’ve chosen.
• Select the card you wish to send.
• Click the “login, personalize and
send” button on the preview area.
• Follow the page prompts on the login
page and those on the personalize, schedule and send
• In the “Personalize” area, choose a
font from the choices available and enter your personal
message in the visible space provided. (See “Tips on enhancing
your personalization,” below.) Enter your personal note
for your recipient that will appear at the end of the
unvelope card and that you will be able to
preview exactly as your recipient will see it.
• Type the email address of the recipient
into the "send to" box. If the recipient is in your
Address Book, begin to type the name or the email address of
the recipient. After a few letters have been entered, a
list holding the names and email addresses of the people who
match the letters you entered is displayed. Click on the name
of the recipient from that list.
• If you are sending a particular card to
several people at the same time, place commas between the
• Click on the calendar icon next and choose a date you
would like to schedule your card to be sent. Please note
that scheduling cards in advance of the current date is a
member benefit. Only members can schedule cards to be sent at
a future date within the membership period.
3. View what your recipient will see
• Click the “preview my ecard” button
to preview the ecard with your personal message. You
will be able to see the card as your recipient will see it.
Once you’ve previewed your personalized
ecard, you’ll still be able to edit, preview your ecard
again or just preview a revised personalization.
4. Send your
• You can send your ecard from the
personalization area or from the preview area. All
buttons to click are clearly visible at the bottom of the
• Once you click “send” you will be taken to “My
Unvelope Ecards”—your personal database of
scheduled and sent cards. Here you can still edit a card, if necessary,
or just confirm that your unvelope is scheduled to be
The person I sent an e-card to didn’t receive it. Can
While this rarely happens, if at all, there are two most likely
scenarios for not receiving an online ecard. (1) An incorrect
address was inadvertently entered in the recipient email address
area and (2) a delivery failure due to the recipient’s internet
provider having routed the e-card notification to a “bulk” or
First, make sure that your
recipient’s e-mail address is correct. Go to My Account and to
“View My Unvelopes” and confirm that the card was "sent."
Then, check that your recipient's email address is correct.
If the ecard was sent, your recipient's email address
is correct, and your recipient hasn’t received it, the ecard
notification email message may have been directed to the
recipient's JUNK or SPAM folder. Ask your recipient to check
those folders, or contact their internet service provider (ISP)
to ensure that the notification email message wasn't blocked
If the recipient is not able to
find the ecard, you have the option to "manually resend" the
card notification to your recipient via your personal email.
to learn more about this option.
How do I use the Address Book feature?
Unvelope members can conveniently store and
manage information they input in their Personal Address Book
on their friends, associates and relatives. Once you have
logged in, click “My Account” at the top of the page. Scroll
down to “Manage Address Book” and click on it.
Here you will be able to input, add, edit
and delete names and personal information associated with
those names. The name in your address book will not only
appear when you start to enter that name in your “send to”
information on your ecard personalization page, but you will
be able to send a direct email to that individual if you
double click on their email address. How convenient! So, if
you don’t want to forget a special occasion or someone’s email
address, it’s a good idea to make use of your personal
unvelope address book.
To ADD a contact:
• Click the link “add new contact”.
• Enter the first name, last name,
email address, and, optionally, important dates you want to
remember for this person.
• Click the “submit” button to store
this information in your address book.
To EDIT a contact:
• Click the alphabetical letter
category on the right.
• Click “Edit” for the entry you wish
• Make the desired updates to the
• Click the “Save” or “Cancel” buttons
To DELETE a contact:
• Click the alphabetical letter
category on the right.
• Find the contact you wish to delete
• Click on the delete button on the contact name you
wish to remove.
How many addresses can I store in My Unvelope Address
For Personal Memberships, you may store an
unlimited number of entries in your unvelope address
Can I see a history of the ecards I’ve sent?
Yes. Both members and Free Trial guests can
view a list of all the ecards they have sent from
unvelope.com. Since a benefit of membership is scheduling
cards in advance to be delivered on a future date, members
have the advantage of also viewing, editing or canceling
ecards scheduled to be sent on a future date.
Once you have logged in, go to the “My
Account” at the top of our Site pages and click on “View My
View all your Scheduled and Sent unvelope ecards. If you want
to take a specific “action” on a “Scheduled” card, go to the
last column on the right entitled, “Actions.” Here,
you can preview, edit, or delete (cancel) a specific card. You
might see that a card you sent is still in the "Scheduled
Unvelope Ecards" list. Those cards will be mailed at 9AM
ET on the date you requested they be sent. Please
note: cards scheduled for same day delivery are mailed every
30 minutes on the half hour, so you may see that unvelopes
you wanted to send on the same day you chose them, are still
in the "Scheduled" list.
How can I use My
Unvelope Ecards page to my advantage?
The beauty of the My Unvelope Ecard listing
is that you can keep track of where the unvelope you requested
we deliver is in the delivery cycle. You can see if it is in
the "Scheduled" area at the very top of the page, if it has
been sent and is in the "Sent" area and if it has or has not
been"viewed" by your recipient(s). Based on this
personalized card listing you can decide whether you need or
want to take any action regarding your scheduled ecard like
editing your unvelope ecard personalization, changing the date
you want to send it or even deleting it.
If in your "sent"sent cards you notice that your card has not
yet been viewed, it could be for a variety of reasons, not the
least of which is that your recipient just didn't get to
viewing it yet even though they received it. Other reasons for
non-viewing are noted above (The person I sent an e-card to
didn’t receive it. Can you help?) You might
choose to contact the recipient to ask why they might not have
"viewed" the card you sent before you click on "resend," which
is another option. All in all, we recommend you become
familiar with this page as it will be helpful to you in
knowing which card you sent, when you sent or scheduled it
and what you wrote in your personalization.
Can I purchase unvelope memberships to give as gifts?
Absolutely. Unvelope memberships are a great value and
are gifts that recipients can enjoy using 365 days a year.
Learn more about Unvelope
Can I get some tips on enhancing my ecard
With pleasure. Personalization offers
flexibility. As a Free Trial Guest you can personalize and
send for same day delivery any of the Free cards listed as
such in the Collections list. As a member, personalization
permits you to choose any and all ecards on our Site. You can
make most any card a “Birthday”, “Anniversary”,
“Congratulations”, or “Get Well” card, even if those words do
not appear in the text. If it’s your girlfriend’s birthday,
for example, and you want to send her one of our “Girlfriend”
ecards, just wish her a “Happy birthday” in the
When you’re ready to personalize and send
your unvelope ecard, you will be typing your text into the
“message” area on the “Personalize and Send” page.
• Type in your text and choose a
typeface/font that appeals to you (have no fear—you can
always change the font by clicking on the choices to the left
of your message area.
• Format your message with paragraph breaks
(spaces) if you write a long message or, if you are just
adding a short message, add a few spaces to the top of the
message to center it top and bottom in the message area.
• We suggest that you input your text,
preview your card and personal message, review it carefully
and, if you wish, go back and edit the message by changing a
font or adding or deleting spaces.
At unvelope.com, our goal is to make our site a valued
resource for you every day of the year. If your question was
not answered to your satisfaction, please contact us at email@example.com
so that we may
address your specific needs.
Thank you for using unvelope.com. We hope we
will be able to help you open hearts and minds and that you
enjoy sending unvelopes as much as we enjoy creating them for